Once we receive your order, we’ll ship it within 3 business days and send you an email once it’s on the way. As a small business, processing times may take a little longer (up to 14 days) during busy sales periods. 

After shipping, standard tracked delivery within the US typically takes 3-7 business days, though delivery times are not guaranteed.

For now, we are based in Australia and the US.

Our Australian store ships to any location to Australia and New Zealand.

Our US stores ships US wide.

Standard tracked shipping costs are based on the weight of your order and your shipping location.

Prices are calculated at checkout.

REGULAR ITEMS: We get that things change, and we'll happily issue a refund or store credit (valid for 6 months) on any full-priced items you'd like to return.

Items must be returned within 14 days, in their original (unused and unwashed) condition and packaging, with all tags attached.

Due to the cost to ship our items, all returns will require to you cover the cost of the return postage. Once items are returned, refunds will be issued in the same form as the original payment within 14 days of receiving your return.

SALE ITEMS: All sale items are final and cannot be refunded unless faulty.

FAULTY ITEMS: For faulty items, we can offer an exchange, store credit or full refund with all postage on us. Refunds will be issued in the same form as the original payment within 14 days of receiving your return.

For all returns and exchanges:

Some things are out of our control, and we're unable to take liability for items that get lost during return shipments. For this reason, we strongly suggest buying tracking for your package when sending your items back to us.

Items must be returned within 14 days, in their original (unused and unwashed) condition and packaging, with all tags attached.

If you'd like to return something from your order, drop an email to hello@loziandgabe.com within 14 days of receiving your item(s). Be sure to include your name, the order number from your original confirmation email and reason for return. We'll send you instructions to make the rest easy from there.

If you move fast, yes. To cancel or change to your order, email us at hello@loziandgabe.com as quickly as possible after your order has been placed.

Our hands are tied once it's shipped, but we’ll do everything we can to sort you out before then.

Pretty easily. The best way to learn is by following this video, we also suggest practicing before your first outing, to make sure things go smoothly when the time comes.

Here's a step-by-step guide:

1. Stand to the left side of the tent.

2. Pull the floor of the tent up and bring the two sides together.

3. Make sure the fastening strap is on the side of the tent furthest from you.

4. Fold the top of the tent down to touch the bottom.

5. Fold the left side in towards your right elbow.

6. Simultaneously use your right hand to fold the top of the tent under and towards your left elbow, effectively twisting the top of the tent into a circular disc and flipping it upside down. This will create two circular discs on the left and one on the right.

7. Fold the circle on the right inwards so it sits atop the other two. Then straighten out all three circles so they stack neatly.

8. Wrap the fastening strap around the bundle, using the clip to tighten and secure as needed.

9. Place the folded tent into the carrier bag and fasten the zip.

10. Exhale and pat yourself on the back for a job well done. The first time is always the trickiest (we promise).

And remember that when all else fails, this video is here to help.

To clean your tent, spot clean with a damp cloth or sponge and mild soapy water before leaving to dry in the sun. Avoid contact with any chemicals and chlorinated water as much as possible.

After each use, make sure the tent fabric is completely dry before storing away. If your tent is damp, we suggest reopening the tent once you get home and leaving it to air dry before packing it away in its carrier bag and storing indoors until next time.

Depends where you are!

At the beach? We've designed the tent with outer sand pockets on all three sides. Just fill them up to add some weight and keep it from budging.

If you're somewhere with grass or dirt, there are four fabric loops in the corners that can used with any standard tent pegs to secure the tent to the ground.

This happens when you fold up the tent incorrectly, because the poles twist in the fabric sleeve and get stuck. Don't worry – they're easy to pop back into place. Just find wherever the pole looks bent and gently rotate it outwards until it pops back into alignment. Here's a video we made to show you this troubleshooting technique.

Need a little refresher on how to fold away your tent? Watch it here.