Once we receive your order, we’ll pack and ship it within 2 business days and send you an email with tracking information. As a small business, processing times may take a little longer (up to 10 business days) during busy sales periods. 

Once your order has left our warehouse, Please allow 3 - 8 business days for delivery (or up to 21 business days for Hawaii and Alaska). Please note things can go wrong in the mail and delivery times are not guaranteed and are also completely out of our control.

Lozi & Gabe is not responsible for packages delayed or lost/stolen in transit. If you experience a delay or issue with your shipment, please contact the courier. Once the package leaves us any issues that occur are out of our control. If deemed lost by the carrier we may be able to put in an insurance claim and resend you a new order but this is not guaranteed.

We do not offer refunds for orders that do not arrive on time. If you are ordering for a particular holiday please make sure you leave plenty of time for potential postal delays.

We currently offer shipping US wide. However, please note due to the expense to ship bulky items, we cannot send our Beach Chairs to Hawaii.

If you are an Australian or NZ customer, please head to www.loziandgabe.com.au for our Australian store

Standard tracked shipping costs are based on the weight of your order and your shipping location.

Prices are calculated at checkout.

Unfortunately we cannot ship Beach Chairs to Hawaii.

Due to being a small business we have a strict return policy. Please select your items carefully before making a purchase from us.

Once you receive your items you have 14 days to reach out with any issues or return requests.

REFUNDS

We do not offer refunds for change of mind.

FAULTY ITEMS

If your item arrives faulty we will gladly send out a replacement as long as you reach out within 14 days of receiving your item and provide photographs as evidence. We highly recommend opening your tent at home to see if it is standing straight and practising the pack down as soon as it arrives. If you have used it at the beach and it is sandy then we cannot accept it as a return.

RETURNS & EXCHANGES

If you are wanting to return something due to change of mind, we accept returns for exchanges or a store credit (valid for 6 months). Items must be returned within 14 days, in their original (unused and unwashed) condition and packaging, with all tags attached. You will be required to cover all postage costs associated with the return.

TWISTED FRAME

Due to the design of pop-up tents, if incorrectly folded the frame can get twisted in the fabric sleeve, making it difficult for the tent to stand up straight or pack down easily. This is why we strongly suggest opening your tent as soon as it arrives and practicing the pack down using our folding technique you can find here or by scanning the QR code on the care label of the tent bag.

We can't accept responsibility for tents that are twisted due to user error by not using the correct folding technique.

To enquire about a return, drop an email to hello@loziandgabe.com within 14 days of receiving your item(s). Be sure to include the name the order was made under and the order number from your original confirmation email. We'll send you instructions to make the rest easy from there.

If you move fast, yes. To cancel or change your order, email us at hello@loziandgabe.com as quickly as possible after your order has been placed.

We can make changes if your order hasn't been processed yet but after that you'll have to wait until it arrives and then pay the postage to return it to us.

Pop-up tents can be tricky to pack down if you don't know the correct technique. Attempting to fold your tent without knowing how can damage it.

The best way to learn is by following our easy folding tutorial video. We have tried and tested many different folding methods and come up with the most fool proof one.

we strongly suggest practicing before your first outing, to make sure things go smoothly when the time comes to getting out and about with your little ones.

If you learnt his technique and your tent doesn't fold easily using it please reach out for help- it should be super easy and if not its likely faulty. We are always happy to help a customer troubleshoot or replace a badly behaving tent.

To clean your tent, spot clean with a damp cloth or sponge and mild soapy water before leaving to dry in the sun. Avoid contact with any chemicals and chlorinated water as much as possible.

After each use, make sure the tent fabric is completely dry before storing away. If your tent is damp, we suggest reopening the tent once you get home and leaving it to air dry before packing it away in its carrier bag and storing indoors until next time.

Depends where you are!

At the beach? We've designed the tent with outer sand pockets on all three sides. Just fill them up to add some weight and keep it from budging.

If you're somewhere with grass or dirt, there are four fabric loops in the corners that can used with any standard tent pegs to secure the tent to the ground.

If your tent does not look symmetrical, does not stand up straight or fold down easily there's something wrong with it. Please reach out if you notice anything that doesn't look or feel right and we will be more than happy to help out. We are always happy to replace a badly behaving tent!