Once we've received your order, we'll work to get it shipped within 3 business days and drop you an email once it's on the way. Since we're a small business, getting your order ready might take a little longer (up to 7 days) during busier sales periods.

Once it’s been shipped, you can expect to receive your order within 3-7 business days with standard tracked shipping (USA-wide).

That said, life is unpredictable and delivery times aren't always guaranteed. As women who don't love to wait, we promise we'll do everything in our power to get you your purchase as soon as we can.

We currently have two warehouse locations- Australia and USA. We ship from our Australian warehouse to all locations in Australia and New Zealand.

We ship from our USA warehouse to all locations in USA, except Alaska

Standard tracked shipping costs are based on the weight of your order and your shipping location which is calculated at checkout.

We currently do not offer Express Shipping or overseas shipping.

We are working on finding more economical and alternative shipping options that will allow us to offer lower prices as well as extend our shipping outside of Australia and USA.

*All prices on our USA site are listed in American dollars (USD).

Due to being a small business we have a strict refund policy. Please select
your items carefully before making a purchase from us.

Once you receive your items you have 14 days to reach out with any issues.

REFUNDS

We do not offer refunds on any purchases.

FAULTY ITEMS

If your item arrives faulty we will gladly
send out a replacement as long as you reach out within 14 days of receiving your item.

RETURNS & EXCHANGES

 If you are wanting to return
something due to change of mind, we accept exchanges for a different colour or alternatively can issue a store credit (valid for 6 months). Items must be
returned within 14 days, in their original (unused and unwashed) condition and
packaging, with all tags attached. You will be required to cover the postage costs associated with the return.

TWISTED FRAME

Due to the design of pop-up tents, if incorrectly folded the frame can get
twisted in the fabric sleeve, making it difficult for the tent to stand up
straight or pack down easily. If you accidentally twist your tent we have a
troubleshooting video you can watch to try to resolve the issue. Otherwise you are welcome to reach out to us and send your tent to our warehouse to be repaired. You will be required to cover the associated postage costs.

If you'd like to return something from your order, drop an email to hello@loziandgabe.com.au within 14 days of receiving your item(s). Be sure to include your name, the order number from your original confirmation email, the item you'd like to return and reason for return. We'll send you instructions to make the rest easy from there.

If you move fast, yes. To cancel or change to your order, email us at hello@loziandgabe.com as quickly as possible after your order has been placed.

Our hands are tied once it's shipped, but we’ll do everything we can to sort you out if you get in contact before then.