Shipping & Returns
Shipping
When will my order arrive?
Once we've received your order, we'll work to get it shipped within 3 business days and drop you an email once it's on the way. Since we're a small business, getting your order ready might take a little longer (up to 7 days) during busier sales periods.
Once it’s been shipped, you can expect to receive your order within 3-7 business days with standard tracked shipping (USA-wide).
That said, life is unpredictable and delivery times aren't always guaranteed. As women who don't love to wait, we promise we'll do everything in our power to get you your purchase as soon as we can.
Where do you ship?
We currently have two warehouse locations- Australia and USA. We ship from our Australian warehouse to all locations in Australia and New Zealand.
We ship from our USA warehouse to all locations in USA, except Alaska
How much does shipping cost?
Standard tracked shipping costs are based on the weight of your order and your shipping location which is calculated at checkout.
We currently do not offer Express Shipping or overseas shipping.
We are working on finding more economical and alternative shipping options that will allow us to offer lower prices as well as extend our shipping outside of Australia and USA.
*All prices on our USA site are listed in American dollars (USD).
Returns
How do I return my order?
If you'd like to return something from your order, drop an email to hello@loziandgabe.com.au within 14 days of receiving your item(s). Be sure to include your name, the order number from your original confirmation email, the item you'd like to return and reason for return. We'll send you instructions to make the rest easy from there.
What's your return policy?
REGULAR ITEMS: We get that things change, and we'll happily issue a refund or store credit (valid for 6 months) on any full-priced items you'd like to return.
Items must be returned within 14 days, in their original (unused and unwashed) condition and packaging, with all tags attached.
Due to the cost to ship our items, all returns will require to you cover the cost of the return postage. Once items are returned, refunds will be issued in the same form as the original payment within 14 days of receiving your return.
SALE ITEMS: All sale items are final and cannot be refunded unless faulty.
FAULTY ITEMS: We're human and mistakes happen. For imperfect items, we can offer an exchange, store credit or full refund with all postage on us. Refunds will be issued in the same form as the original payment within 14 days of receiving your return.
For all returns and exchanges:
Some things are out of our control, and we're unable to take liability for items that get lost during return shipments. For this reason, we strongly suggest buying tracking for your package when sending your items back to us.
Items must be returned within 14 days, in their original (unused and unwashed) condition and packaging, with all tags attached.
Can I change or cancel my order once it's been placed?
If you move fast, yes. To cancel or change to your order, email us at hello@loziandgabe.com as quickly as possible after your order has been placed.
Our hands are tied once it's shipped, but we’ll do everything we can to sort you out if you get in contact before then.
